Cancellation & Refund Policy

1. Cancelling your subscription

You can cancel at any time from your account settings in the extension, or by emailing support@sortcut.co from the address on your account. Cancelling stops your next renewal. There are no cancellation fees.

After you cancel, your plan stays active until the end of the billing period you've already paid for: the end of the month on Pro Monthly, or the end of the year on Pro Yearly. Your transcription allowance for that period remains available until then.

2. Payments are non-refundable

Sortcut is a digital service that you can use the moment you pay. For that reason, all payments, including first payments, monthly and yearly renewals, are non-refundable. We don't offer refunds or credits for partly used periods, unused transcriptions, or for cancelling partway through a month or year.

Pro Yearly is paid upfront for 12 months. If you cancel it, it stays active until the end of the 12 months and then doesn't renew.

3. When we do refund

We refund the affected amount in full if any of these happen:

• You were charged twice for the same billing period.
• You were charged after cancelling, for a period you had already cancelled.
• You paid but Pro never switched on, and we couldn't fix it within 1 business day of you telling us.
• We close your account without cause. In that case we refund the unused part of your current period.

4. How these refunds are paid

• Refunds go back to your original payment method through Razorpay. We can't send them anywhere else.
• We start an eligible refund within 2 business days of confirming it.
• The money reaches your account within 5 to 7 business days after that, depending on your bank.

5. Failed payments

If a payment fails but money left your account, it's usually reversed automatically by your bank within 5 to 7 business days. If it hasn't come back by then, email us and we'll chase it with Razorpay.

6. How to reach us

For billing questions, cancellations or a charge you don't recognise, email support@sortcut.co with your payment reference, or call +91 85708 13477 (Monday to Friday, 10:00 am to 6:00 pm IST). We reply within 2 business days.